FREQUENTLY ASKED QUESTIONS
Step 1: Create Your Profile Visit our website and create a family profile. This lets us gather the basic information we need to get you started.
Step 2: COM Approves Your Membership Once our team reviews and accepts your profile, you will officially become a COM member. You’ll then unlock access to book swim lessons online.
Step 3: Request Your Lessons Go to “Book Services” on our website and choose the lesson type you’d like.
Step 4: We Schedule Your Lessons for You After you submit payment, our team will personally schedule and confirm your lesson times. You’ll receive email confirmations and reminders for each session.
At COM, we believe parents are the experts on their children. We believe in equipping and empowering the families that we serve with the tools, resources and support so that they can make the best decision in choosing a swim lesson type that works best for each child within their family. If you’d like help choosing the a lesson type for your child or want to discuss your child’s progress, one of our team members within our department will be happy to assist. Please email comswimlearntoswim@gmail.com.
We enroll for semi-private, group, STAR, Mommy & Me (private and group), and pre-competitive classes on a monthly basis. Each month, our members receive an email with our updated availability. Once you receive that email, you’ll be able to book the lesson times that work best for your family.
If you’re interested in private lessons, we handle those a little more personally, as they require extra administrative support. Please email Jessica McCoy at jessicam@comaquatics.com, and we’ll help you find the best private lesson options for your child.
We must receive payment in full for any and all swim lessons that you'd like to book. We only accept cards and send out payment links directly to you. Upon COM receiving your payment in full, we will then confirm your spot within our program.
For any questions concerning payment, please email Jessica McCoy at jessicam@comaquatics.com
Please have your child dressed in their swimsuit and ready to go when you arrive. We do have changing areas, baby changing tables, and bathrooms available if needed.
For children under age 3, we require double swim diapers, even if they are potty trained.
If your child tends to get cold, we recommend a neoprene swimsuit to help keep their body temperature regulated.
Please also bring:
A towel
An extra change of clothes for after the lesson
To help avoid upset tummies, please avoid feeding your child within 1 hour of their lesson.
Within your profile on our website, you can view all of your scheduled lessons in one place. Each listing shows the lesson type, assigned coach, and which pool your lesson will be held in.
Your account will be created under the parent’s name, and we ask that you keep track of which lessons belong to each child. We also track this internally, but using the parent’s name helps us keep your family’s profile organized.
Please review your lesson details carefully so you know exactly where to go.
To help you feel prepared, we offer video tours of each pool. These can be found under the “My Videos” tab on our website. We encourage you to watch them before your session starts so you feel confident navigating our facility.
Additionally, 24 hours prior to each and every swim lesson taking place, if subscribed to our emails and text message communication, you will receive reminder messages that will also communicate the coach and the location of each swim lesson.

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